Shipping policy

Shipping Policy

ElevateHairWorld

Last updated: June 25, 2026

This Shipping Policy explains the UK shipping cost, order cut-off, processing time, transit time and total estimated delivery time for UK orders placed through elevatehairworld.com.

Where we ship

ElevateHairWorld is a UK-focused online store. We deliver within the United Kingdom only, and all prices are shown in GBP.

We do not offer international delivery. If a non-UK delivery option appears during checkout, please contact info@elevatehairworld.com before placing the order so delivery availability can be confirmed.

Free UK shipping

Current Shopify Admin and live cart evidence for a UK delivery address show the active UK shipping method as free UK shipping at GBP 0.00.

There is no minimum order value for free UK shipping.

Order cut-off time

The daily order cut-off time is 2:00 PM GMT/BST (London time), Monday to Friday, excluding UK public holidays.

Orders placed before 2:00 PM GMT/BST (London time) on a processing day enter the 1 to 3 business day processing window on that day. Orders placed at or after 2:00 PM GMT/BST (London time), on a weekend or on a UK public holiday are treated as received on the next processing day.

Processing time

Processing time is the time needed to receive, check and prepare an order before it is dispatched.

Most orders are processed within 1 to 3 business days. Processing days are Monday to Friday, excluding UK public holidays.

Processing time is separate from transit time.

Transit time

Transit time is the time a parcel is expected to be on the way after processing and dispatch.

Estimated UK transit time is 3 to 6 business days after processing. Transit days are Monday to Saturday, excluding UK public holidays and carrier non-service days.

Transit time is separate from processing time.

Total estimated delivery time

Total estimated delivery time means processing time plus transit time.

With the current stated windows, the total estimated delivery time is 4 to 9 business days after the relevant 2:00 PM GMT/BST (London time) order cut-off, made up of 1 to 3 business days for processing plus 3 to 6 business days in transit after processing.

If an order is placed at or after 2:00 PM GMT/BST (London time), on a weekend or on a UK public holiday, the delivery estimate starts from the next processing day.

Tracking

When tracking information is available, it will be sent to the contact details used at checkout. You can also use the Track your order page after your order has shipped.

Address errors

Please enter your full name, email address, phone number and delivery address carefully at checkout. If you notice an address mistake, contact info@elevatehairworld.com as soon as possible with your order number. We cannot guarantee that an address can be changed after processing has started.

Delays and undelivered parcels

If your order has not arrived within the total estimated delivery time, contact us with your order number and delivery postcode. We will review the order status and any available tracking information.

Damaged, missing or incorrect packages

If a parcel arrives damaged, or an item is missing, incorrect or damaged, contact info@elevatehairworld.com promptly with your order number, a description of the issue and clear photos of the parcel and product. This helps us review the issue under our Return & Refund Policy.

Contact

Trading name: ElevateHairWorld
Website: elevatehairworld.com
Email: info@elevatehairworld.com
Phone: +44 20 3996 2152
Business address: 14 Hackford Road, London SW9 0QT, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (London time)