Privacy policy

Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how ElevateHairWorld collects, uses and protects personal information when you visit elevatehairworld.com, contact us or place an order.

Who we are

Trading name: ElevateHairWorld
Website: elevatehairworld.com
Email: info@elevatehairworld.com
Phone: +44 20 3996 2152
Business address: 14 Hackford Road, London SW9 0QT, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (London time)
Registered company number: Not publicly provided on this website at this time.
VAT number: Not publicly provided on this website at this time.

Privacy contact

For privacy questions or requests, email info@elevatehairworld.com. Include enough information for us to identify your order or request, but do not send full payment-card details.

Information we collect

We may collect information you provide directly, including name, email address, phone number, billing address, delivery address, order details, product selections, return information and customer support messages.

We may also collect technical and usage information such as IP address, device information, browser information, cookies, analytics events, referral information, cart activity and website interaction data.

How we use information

We use personal information to operate the store, process orders, take payment through payment providers, arrange shipping, provide tracking where available, handle returns and refunds, provide customer support, prevent fraud, maintain security, improve the website, keep business records and comply with legal or operational obligations.

Shopify and service providers

The store uses Shopify for ecommerce hosting, checkout, order handling and related store services. We may also use payment providers, delivery and fulfilment providers, analytics tools, email or customer support tools and security/fraud-prevention services as needed to run the store and support customers.

Payments

Payment details are entered through Shopify checkout or the relevant payment-provider flow. We do not ask customers to send full card numbers, CVV codes or payment passwords by email, contact form or phone.

Shipping and support

Delivery details and order information may be used to prepare, ship, track or support your order. If you contact us about a damaged, missing, faulty or incorrect item, we may use photos and messages you provide to review the issue.

Cookies and similar technologies

The website uses cookies and similar technologies for essential store functionality, checkout, preferences, analytics, security and marketing where permitted. You can manage cookies through browser settings and any consent tools shown on the site.

Marketing

If you choose to subscribe to marketing, we may use your contact details to send store updates. You can unsubscribe using the link in marketing emails where available or by contacting us.

Retention

We keep personal information only as long as needed for order handling, customer support, returns, legal, accounting, fraud-prevention and operational purposes.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information. To make a request, contact info@elevatehairworld.com.

Security

No online service can guarantee absolute security, but we use Shopify and other service providers to help protect store operations, checkout and customer information.