Refund policy

ElevateHairWorld

Last updated: July 8, 2026

This Return & Refund Policy applies to UK orders placed through elevatehairworld.com.

Return window

You may request a return within 30 days of receiving your order. Contact info@elevatehairworld.com with your order number and the reason for the return before sending any item back.

Your statutory right to cancel (14-day cooling-off period)

If you are a consumer in the UK, you also have a legal right to cancel your order within 14 days without giving any reason, in addition to our voluntary 30-day return policy above. This is your statutory cooling-off period under the Consumer Contracts Regulations 2013.

The cancellation period ends 14 days after the day on which you (or someone you nominate, other than the carrier) receive the goods. If the goods are delivered in separate parts, the period ends 14 days after the day you receive the last item.

To exercise the right to cancel, you must inform us of your decision by a clear statement (for example an email or a letter) sent to ElevateHairWorld, email: info@elevatehairworld.com. You may use the model cancellation form below, but you are not required to. To meet the cancellation deadline, it is enough that you send your communication before the cancellation period has expired.

For hygiene or health-protection reasons, the statutory right to cancel may not apply to sealed goods that are not suitable for return once unsealed, if they have been unsealed after delivery.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the standard delivery costs (except for any extra costs arising if you chose a delivery type other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and no later than 14 days after the day we are informed of your decision to cancel, or 14 days after the day we receive the goods back or you supply evidence of having sent them back, whichever is the earliest.

We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You must send the goods back without undue delay and no later than 14 days from the day on which you inform us of the cancellation. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: ElevateHairWorld, email: info@elevatehairworld.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s) (only if this form is notified on paper): __________
Date: __________

Return eligibility

Returned items must be unused, unworn, unwashed, complete and in the same condition in which they were received, including original packaging, tags, accessories, manuals, gifts and protective packaging where applicable.

For hygiene reasons, wigs, hair extensions, cosmetics, skincare, hair removal and personal care products may only be returnable if they are unopened, unused, unworn, unwashed and suitable for resale, unless the item is faulty, damaged, incorrect or not as described.

Items that may not be eligible

We may be unable to accept returns for items that have been used, altered, washed, worn, stained, damaged after delivery, returned incomplete, or returned without required packaging where hygiene or resale condition is affected. This does not affect your statutory rights for faulty, damaged, incorrect or not-as-described items.

How to start a return

Email info@elevatehairworld.com within 30 days of delivery.
Include your order number, the item name, the reason for return and photos if the item is damaged, faulty or incorrect.
Wait for return instructions before posting anything back, so the correct return address and handling steps can be confirmed for your order.
Pack the item securely, including original packaging and accessories where applicable.
Use the return instructions provided for your order and keep proof of postage.

Return instructions help us route and process the parcel correctly; they do not remove any statutory rights you may have under applicable UK consumer law.

Return address

Do not send items back without contacting us first. The Business address shown on this website is a business contact address and is not automatically the return address. We will confirm the correct return address for your specific order in the return instructions.

Business address: 14 Hackford Road, London SW9 0QT, United Kingdom

Return postage

Return postage responsibility depends on the reason for the return and the instructions provided for your order. If the item is faulty, damaged, incorrect or not as described, contact us first so the issue can be reviewed before you arrange postage.

Restocking fee

No restocking fee is charged. We do not charge a restocking fee for returns handled under this policy.

Inspection and refund approval

After a return is received, we inspect the item and notify you whether the refund is approved. If we need more information, we may contact you using the details from your order or return request.

Refunds

If a refund is approved after the returned item has been received and inspected, we process the refund within 5 business days to the original payment method used at checkout. Your bank, card issuer, PayPal, Klarna, wallet or payment provider may need additional time to make the refund visible on your account.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrect, contact us promptly at info@elevatehairworld.com with your order number and clear photos. We will review the issue and provide the next steps.

Exchanges

If you want a different item, colour, length or variant, contact us first. If an exchange is not available, you may need to place a new order after any eligible return is approved.