Payment Policy

Last updated: June 25, 2026

This Payment Policy explains how payment works for orders placed with ElevateHairWorld through elevatehairworld.com.

Accepted payment methods

The payment methods we accept include Visa, Mastercard, American Express, Maestro, Discover and UnionPay card payments; PayPal; Shop Pay; Apple Pay; Google Pay; and Klarna where checkout eligibility applies. The exact methods available for your order are shown in checkout before you confirm payment. Availability can depend on device, browser, billing details, order details and payment-provider eligibility.

Currency

Prices are displayed in GBP. Review the product price, delivery line, taxes where shown and order total in checkout before payment is completed.

When payment is taken

Your selected payment method is charged or authorised during checkout when you place the order. An order is not confirmed until checkout accepts the payment and an order confirmation is issued.

If a payment is declined or fails

If payment is declined, the order may not be created or confirmed. Check your billing details, card details, wallet account, PayPal account or Klarna details, then use another payment method shown in checkout if needed. Your bank, card issuer or payment provider may also require additional verification.

Order confirmation and receipts

After a successful checkout, Shopify sends an order confirmation to the email address or contact details entered at checkout. Keep this confirmation for your records. If you need help with a payment or receipt, contact us with your order number.

Payment security

Payments are entered through Shopify checkout or the relevant payment-provider flow. ElevateHairWorld does not ask customers to send full card numbers, CVV codes or payment passwords by email, contact form or phone.

Refunds and payment method

Approved refunds are issued to the original payment method used at checkout within 5 business days after the returned item has been received and inspected, as explained in the Return & Refund Policy. Your bank or payment provider may need additional time after we issue the refund.

Payment support

If you believe a payment has failed, duplicated or been charged incorrectly, email info@elevatehairworld.com with your order number or checkout reference. Do not send full card details.

Contact

Trading name: ElevateHairWorld
Website: elevatehairworld.com
Email: info@elevatehairworld.com
Phone: +44 20 3996 2152
Business address: 14 Hackford Road, London SW9 0QT, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (London time)