Frequently asked questions
Where do you ship?
ElevateHairWorld is presented as a UK-focused online store. Customer-facing policy information is prepared for delivery within the United Kingdom only.
How much does UK shipping cost?
Current Shopify Admin and live cart evidence for a UK delivery address show free UK shipping at GBP 0.00. No minimum order value is currently shown for that active UK rate.
What is the order cut-off time?
The daily order cut-off time is 2:00 PM GMT/BST (London time), Monday to Friday excluding UK public holidays. Orders placed at or after 2:00 PM GMT/BST (London time), on weekends or on UK public holidays are treated as received on the next processing day.
What is the processing time?
Processing time is separate from transit time. Most orders are processed within 1 to 3 business days, Monday to Friday, excluding UK public holidays.
What is the transit time?
Transit time is separate from processing time. Estimated UK transit time is 3 to 6 business days after processing. Transit days are Monday to Saturday, excluding UK public holidays and carrier non-service days.
What is the total estimated delivery time?
Total estimated delivery time means processing plus transit. UK orders are estimated at 4 to 9 business days after the relevant 2:00 PM GMT/BST (London time) order cut-off, made up of 1 to 3 business days for processing plus 3 to 6 business days in transit after processing.
How can I contact customer service?
Email info@elevatehairworld.com or call +44 20 3996 2152. Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (London time).
Can I return an item?
You may request a return within 30 days of delivery. Items must be unused, unworn, unwashed, complete and in the same condition in which they were received. Hygiene-sensitive products may only be returnable if unopened and unused, unless faulty, damaged, incorrect or not as described. No restocking fee is charged. We do not charge a restocking fee for returns handled under this policy. See the Return & Refund Policy.
How do I start a return?
Email info@elevatehairworld.com with your order number, the item name and the reason for return before sending anything back. We will provide return instructions and confirm the correct return address. The Business address shown on this website is a business contact address and is not automatically the return address. We will confirm the correct return address for your specific order in the return instructions.
When will I get my refund?
If a refund is approved after the returned item has been received and inspected, we process the refund within 5 business days to the original payment method used at checkout. Your bank, card issuer, PayPal, Klarna, wallet or payment provider may need additional time to make the refund visible on your account.