Shipping policy

Shipping Policy

ElevateHairWorld

At ElevateHairWorld, we are committed to providing an exceptional shopping experience for our customers, including clear, transparent, and reliable shipping services. We place strong focus on ensuring your order is processed efficiently and delivered as quickly as possible.

Order Cut-Off Time

5:00 PM (UTC), Monday – Friday
Orders placed after this time will be processed on the next business day, which may add one additional day to the delivery estimate.

Order Processing Time

Estimated Processing Time (General for All Orders):

1–3 business days for approximately 80% of orders
4–8 business days for approximately 15% of orders
Over 8 business days for approximately 5% of orders

We strive to process all orders as quickly as possible to ensure timely delivery. However, during peak seasons, promotional sales, product shortages, customs inspections, extreme weather conditions, or other unforeseen circumstances, processing times may be extended.

If there are any significant delays, you will be notified via email.

Our commitment is to maintain sufficient stock levels whenever possible. In instances where goods are temporarily unavailable, the potential waiting period is capped at a maximum of two weeks.

Estimated Shipping Times by Region

Shipping time begins after your order has been processed and dispatched, not from the date the order was placed.

United Kingdom

Estimated Shipping Time: 3–6 business days

United States

Estimated Shipping Time: 5–8 business days

Europe

Estimated Shipping Time: 5–10 business days

Saudi Arabia

Estimated Shipping Time: 4–9 business days

United Arab Emirates

Estimated Shipping Time: 4–9 business days

Australia

Estimated Shipping Time: 5–10 business days

Canada

Estimated Shipping Time: 6–9 business days

For packages shipped to remote countries and regions, shipping times may be longer due to limited flight schedules, slower postal services, and customs clearance procedures.

Total Estimated Delivery Time

For full transparency:

Total Estimated Delivery Time = Processing Time + Shipping Time

Example:

United Kingdom:
1–3 business days processing + 3–6 business days shipping
= 4–9 business days total estimated delivery time

Delivery estimates for other regions follow the same structure (processing time plus regional shipping time).

Shipping times are estimates and commence from the shipping date, not the order date.

Hair Extension Department

Due to product preparation requirements, quality control procedures, and stock allocation processes, orders placed within our Hair Extension Department may require extended handling and delivery times.

Estimated total delivery times for Hair Extension products are as follows:

United Kingdom: 7–12 business days (including both processing and shipping time)
United States: 7–15 business days (including both processing and shipping time)
Europe: 7–15 business days (including both processing and shipping time)
International Orders: 8–16 business days (including both processing and shipping time)

These extended timeframes ensure proper preparation, inspection, and secure packaging of hair extension products prior to dispatch.

Shipping Costs

We are proud to offer FREE Worldwide Shipping on all orders, with no minimum purchase required.

There are no hidden shipping fees charged by ElevateHairWorld at checkout.

Shipping Carriers

We partner with trusted global logistics providers to ensure reliable delivery. Our primary shipping partners include:

YunExpress
DHL
UPS
FedEx
Other reliable regional carriers

Shipping methods may vary depending on the destination country.

Customs Duties & Import Taxes

Customs duties, import taxes, and any additional clearance fees are included in our prices. There are no surprise charges at delivery — what you see at checkout is what you pay.

ElevateHairWorld handles all applicable import costs so your shopping experience is seamless and fully transparent.

Tracking Your Order

Once your order has been processed and shipped, you will receive an email containing your tracking number.

You can monitor your package’s journey via our “Track Your Order” page.

For shipments to certain remote countries:

Tracking information may be limited or temporarily unavailable.
Updates may not appear during certain transit stages.
Packages may be held at destination facilities awaiting flight schedules.

If tracking updates appear inactive, we recommend contacting your local post office for more accurate information regarding your shipment.

Shipping Delays

Shipping time is estimated and begins from the date of dispatch.

Delays may occur due to:

Incorrect or incomplete address
Customs inspections
Government procedures
Extreme weather conditions
Remote destination logistics
Force majeure events

Lost Packages

A package is considered lost if it has not been delivered within 30 business days after dispatch.

If your order has not arrived within this timeframe, please contact our customer support team for assistance.

Refused Shipments & Undeliverable Packages

If a customer refuses delivery:

The package may be held at the nearest local post office.
If unclaimed, it will be returned to the supplier.

In such cases:

Original shipping costs are non-refundable.
Return shipping due to refusal is the customer’s responsibility.
Any additional carrier or customs fees incurred will be deducted from any eligible refund.

If a package cannot be delivered due to incorrect address or customer unavailability:

The customer is responsible for contacting the local courier to arrange pickup.
Any additional storage or re-shipping fees are the customer’s responsibility.
If a package remains unclaimed beyond the carrier’s free storage period, the carrier may dispose of the package without liability.

Liability Exclusions

ElevateHairWorld shall not be held liable for damage, loss, delay, or non-delivery under the following circumstances:

A. Force Majeure

Unforeseeable events beyond our control including but not limited to:

Natural disasters (earthquakes, storms, fires, snowstorms)
Traffic accidents
Protests or civil unrest
Terrorist incidents
Government actions or regulatory changes

B. Goods-Related Defects

Damage caused by the natural characteristics, inherent defects, or normal wear and tear of the goods.

C. Customer-Induced Issues

Delays or failed delivery due to:

Incorrect shipping information
Failure to cooperate with customs authorities
Failure to collect package

Age Restriction

Customers must be 18 years of age or older to make a purchase from ElevateHairWorld.

By placing an order, you confirm that you meet the minimum age requirement. We reserve the right to cancel orders if we reasonably believe this policy has been violated.