Refund policy

Return & Refund Policy

ElevateHairWorld

At ElevateHairWorld, we strive to ensure every customer has a smooth and satisfying shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and order adjustments may be processed.

If you have any questions regarding returns or refunds, please contact our support team at info@elevatehairworld.com

Return Eligibility

In general you can exchange or refund your order within 30 days

To qualify for a return, the following conditions must be met:

The item must be unused, unworn, and in the same condition in which it was received
The product must include all original packaging, tags, and accessories
A receipt or proof of purchase must be provided
The return request must be submitted as soon as possible, ideally within 7 days of receiving the product, in order to run the return process quicker.

To initiate a return, customers must first contact us at: info@elevatehairworld.com

Items sent back without prior authorization will not be accepted

Return Authorization Process

Before sending any product back, customers must obtain return authorization from our support team.

Once the return request is reviewed and approved, we will provide instructions on:

where the item should be sent
how the return should be packaged
any additional steps required for processing the return

Customers should always use a reliable shipping service with tracking when returning items.

Recommended carriers for international returns include:

FedEx (1-3 days),
DHL Express (2-3 days)
UPS

Tracking information should be retained until the return has been fully processed.

Damaged or Defective Products

Customers should inspect their order immediately upon delivery.

If an item arrives:

damaged
defective
incorrect
missing components

please contact us as soon as possible with supporting evidence.

To process such claims, customers may be asked to provide:

clear photos of the product
video evidence showing the issue (if photos are not sufficient)
screenshots of any relevant communication or complaint details

Once the issue has been verified, we may offer one of the following solutions:

a replacement product
a full refund
a partial refund where appropriate

Minor cosmetic issues that do not affect the product's function (such as slight wrinkles, small scratches, or loose threads) may not qualify as full defects but may still be reviewed for partial compensation where appropriate.

Please note that damage to outer packaging alone during international transport does not always qualify for compensation.

Incorrect or Missing Products

Although we perform strict quality checks before dispatch, errors can occasionally occur.

If you receive:

the wrong product
an incorrect color or size
missing parts or accessories

please contact us with details of the issue.

Depending on the situation, we may offer:

a replacement
a reshipment of missing components
a partial refund
a full refund

Customers may be asked to provide supporting photos and a description of the issue to assist in resolving the case efficiently.

Orders Delayed in Transit

Orders that appear to be delayed in transit will be reviewed according to shipping timelines.

For shipments to the United Kingdom and the United States, if a package has not been successfully delivered within 45 days after dispatch, we will begin a formal investigation with the shipping carrier.

In some situations, packages may be temporarily held at a local post office or collection point due to:

incomplete address information
delivery attempts without response
incorrect contact details
regional delivery practices (such as pickup lockers)

Customers are encouraged to contact their local postal service if tracking information indicates the package is awaiting pickup.

Orders Marked as Delivered but Not Received

If tracking information shows that a package was successfully delivered but the customer reports non-receipt, we may request official confirmation from the local post office indicating that the package was not delivered.

An investigation with the carrier may be opened in such cases. Please note that these investigations can take several weeks to complete, and final outcomes depend on the carrier’s findings.

Undeliverable Packages

Packages may fail to deliver due to reasons such as:

incorrect or incomplete address
unknown recipient
refusal of delivery
failure to collect the package within the pickup timeframe
customs clearance issues
lack of a secure delivery location

Local couriers may attempt delivery 1–3 times depending on the circumstances.

If a package remains unclaimed, it may be stored temporarily at the local postal facility before being returned to the logistics network.

Customers are responsible for contacting the local courier to arrange collection when required

Order Cancellation

Orders may be cancelled only if processing has not yet begun.

Once an order has entered the processing or preparation stage, cancellation may no longer be possible.

Certain product categories cannot be cancelled once payment has been completed, including:

customized or personalized items
made-to-order products
pre-order inventory items reserved specifically for the customer

Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

personal care and beauty products(face/body/hair care) that have been opened
customized or personalized items
hazardous materials
flammable liquids or gases
gift cards
clearance or sale items

If you are unsure whether your item qualifies for return, please contact our support team before submitting a request.

Return Shipping Costs

For returns that are not related to product defects or order errors, customers are responsible for return shipping costs.

Also customers are responsible for all return shipping costs in every return case, including but not limited to:

voluntary returns
incorrect orders placed by the customer
refused or unclaimed packages
returns of items without quality-related issues

Return shipping fees are non-refundable.

We recommend using a trackable shipping method, as Elevate Hair World cannot be responsible for returned packages that are lost or damaged during transit.

If a returned item fails inspection due to signs of misuse, damage, or missing components, the refund may not be accepted.

Return Inspection & Processing

Once the returned product arrives at our designated inspection facility, it will undergo a secondary quality inspection.

If the item meets the return conditions:

the original product cost paid will be refunded
An inbound processing fee of £1.20 may apply when a return is accepted. The original product cost paid will be refunded minus this fee where applicable.

Please note:

shipping fees, taxes, and other service charges are non-refundable

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If the refund is approved:
- the refund will be issued to the original payment method
- processing may take up to 14 business days
Please note that banks and credit card providers may require additional time to post the refund to your account.

If more than 15 business days have passed since refund approval, please contact us at: info@elevatehairworld.com

Dispute Timeframe

Customers must report order issues within the allowed timeframe.

Once an order has been marked as delivered and 30 days have passed, the order is considered closed and disputes may no longer be accepted.

Force Majeure

ElevateHairWorld cannot be held responsible for delays or damages caused by circumstances beyond our control, including but not limited to:

natural disasters (earthquakes, floods, storms, heavy snow)
epidemics or health emergencies
international conflicts
strikes or labor disruptions
customs inspections
transportation disruptions

In such situations, we will make every reasonable effort to keep customers informed and assist with the resolution process.

Hair Extensions – Special Return & Refund Policy

Due to the nature of hair extension products and additional quality control procedures, items purchased from our Hair Extensions Department follow a separate return and refund policy.

Hair extension products may be returned within 30 days from the date the order is delivered. To qualify for a return:

The product must be unused and in its original condition
The product must remain in its original packaging
All tags, seals, and accessories must be included
The item must show no signs of use, installation, or alteration

Returns that do not meet these conditions may not be eligible for a refund.Customers are responsible for all return shipping costs. Elevate Hair World cannot be responsible for returned items that are lost or damaged during transit.

How to Request a Return

Before sending any item back, customers must contact our support team to request return authorization.

To start a return request, please email: info@elevatehairworld.com

Our support team will review your request and provide the appropriate return instructions and return address if the return is approved.

Items returned without prior authorization may not be accepted.

Damaged Products

If a hair extension product arrives damaged, customers should contact us as soon as possible after delivery.

Please provide:

your order number
a description of the issue
clear photos showing the damage

After reviewing the claim, we may offer one of the following resolutions:

a replacement product
a refund
or another suitable solution depending on the situation .

Orders Not Received

If a customer does not receive their hair extension order, our support team will review the shipment status.

If delivery cannot be confirmed or the order was not successfully received, we may offer:
- a replacement shipment, or
- a refund, depending on the outcome of the investigation.
Customers may be asked to provide additional information to assist in resolving the issue.

Refund Processing

Once the returned product has been received and inspected, we will notify you regarding the outcome of the refund request.

If the return is approved:
- The original product cost will be refunded
- Refunds will be issued to the original payment method
Please allow up to 14 business days for the refund to be processed after approval, depending on your bank or payment provider.

Important Notes

Hair extension products that show signs of use, installation, styling, or alteration cannot be returned for hygiene and quality assurance reasons.

All returns must follow the return authorization process outlined above to ensure proper handling and inspection.